Madison provides executive support in a one-on-one working relationship and serves as the primary point of contact for internal and external constituencies. As The Director of Operations for The Nicolas Group, Madison brings a high level of energy and enthusiasm to a team of seasoned agents. With her educational background, she is able to effectively communicate and manage the day-to-day operations of the team as well as nurture and maintain client relationships. Madison’s drive and detailed-oriented mindset have been crucial in designing and implementing internal business processes. One of her objectives is setting comprehensive goals to maximize efficiency and growth within the team, as well as promoting positive and productive company culture.